Terms and Conditions

NOTE:

By ordering the Services, you authorise us to send you our regular newsletter via email. This forms our primary method of communicating with you and will inform you of any changes to our services, billing, planned maintenance, renewal reminder, and account access information.

English law will apply to contracts for the purchase of Services through our website. The courts in England and Wales shall have exclusive jurisdiction over any dispute arising out of or related to the Contract. For the purpose of concluding the contract between us, English is the language of choice.

You warrant, by placing an order through our website, that:

• You are legally authorised to enter into legally binding contracts.
• You must be over 18 years old.
• You also warrant that you personally have the authority to bind the company or other business on whose behalf you are placing an order if you are acting on their behalf.

After you have successfully registered an account with us, you will be able to place an order for Services from us. When you create an account with us, the information you provide must be complete and accurate. If we have reason to believe that the information you have provided is incorrect, you agree that we may block access to your account and the Services we provide.

NOTE:

Your password and user name must always remain secret, and no one else should be able to use them. If you suspect that someone else knows your username or password, you must get in touch with us.

NOTE:

A summary of the Services you want to order and their price will be displayed on the screen before you submit an order. There will be a choice to alter/right and blunders prior to continuing to the end of the request. Prior to having the option to present a request you will be expected to enlist a credit or debit card. We also accept paperless direct debit, however your first order may require a credit or debit card. We will notify you of the Services you have ordered once an order has been placed. Your account's registered email address will receive this confirmation. Your account will keep copies of previous invoices.

NOTE:

The following details how the agreement between us and you is made:

1. You will receive an email from us acknowledging your order and, if necessary, notifying you that the Hosting Service you purchased has been activated (an “Acceptance Confirmation”) following your order.
2. The agreement between us (“Agreement”) might be formed when we send you the Acknowledgement Confirmation.
3. Only the Services that we have confirmed in the Acceptance Confirmation will be covered by the Contract.

Your consumer rights protected by the Consumer Contract Regulations 2013 which as a buying consumer (i.e., not within the course of your business) ordinarily allows you to cancel the Contract at any time within 14 working days, beginning on the day after you received our email containing the Acceptance Confirmation.

NOTE:

By placing an order for the Services, you grant us permission to begin providing those Services prior to the end of the specified seven-day cancellation period. According to Consumer Contract Regulations 2013 6.3, as a result, you will not be able to terminate the Contract.

You have the option to terminate the Contract for the Hosting Service you have purchased once the Contract has been established. If this is the case, you have 30 days to cancel, beginning on the day you receive the Acceptance Confirmation.

If you do this, you will get back your entire payment for the Hosting Service you cancelled. The amount you paid will be refunded to the credit card, debit card, or other account you used to pay. There will not be any other refunds. Only one per customer is allowed.

NOTE:

To cancel the Contract you must inform us by contacting support@hostwoody.uk. We will respond to you to confirm your cancellation request. You must re-confirm your cancellation request by replying to this confirmation or we will continue to supply the Hosting Service and your cancellation will be ineffective.

The following Services are not eligible for cancellation under the limited money-back guarantee:

• Domain Registration and Domain Registration Renewals
• Private SSL certificates
• Virtual Nameservers and other 'add on' products
• Virtual Private Servers (VPS) and associated products
• Managed Cloud Hosting

The price of any Services will be as quoted on our Site or by custom quotes using BeNatural packages (exclusive of VAT). A CLEAR estimate of the total cost will be provided before you submit your order for the Services.

NOTE:

Prices may fluctuate at any time. At least 14 days before the price increase takes effect, we will notify you of the change. You will be considered to have accepted the new prices if you do not cancel, and they will be added to your account.

The payment deadline must be met immediately. We will not consider a payment received until the funds have cleared. You authorise us to obtain payment from any other credit card, debit card, or direct debit registered against your account if your chosen method of payment is not authorised by your credit card provider or bank.

We warrant that any Services purchased through our website will be provided with reasonable care, dedication and skill, subject to the other provisions of these terms and conditions.

NOTE:

A breach of the preceding warranty will not result in our liability unless:

• You notify us in writing of the breach
• We are offered a reasonable chance after receiving the notification of examining our provision of the Services to you
• The problem arises as a result of your failure to adhere to our oral or written instructions regarding the use of the Services (if any)
• You modify the Services without our prior consent, or the problem arises because of misuse

It is your responsibility to make certain that the necessary arrangements are in place to gain access to our Hosting Services. You are additionally responsible for ensuring that all people who access our Services through your Web connection know about these agreements (and particularly our acceptable use policy).

NOTE:

We endeavour that the Services will be provided with any reasonable effort required to minimise downtime, HOWEVER, we cannot guarantee that access to our servers will be uninterrupted or error-free.

Regarding the IP addresses of your Hosting Services: You will have no right, title or interest in any internet protocol address ("IP address") allocated to you throughout use of upon the expiry or termination of Services.

NOTE:

Backups are your responsibility even though some of the extra paid Services provided like Timeline Backup Pro may facilitate automated backup procedures, it is still your responsibility to make appropriate and current backup copies of any data, information, or other material you upload to our servers.

Our support team aims for the highest customer satisfaction so we will endeavour to find a solution and resolve any problems you might encounter with the Services you are receiving.

Although our servers are compatible with numerous programming languages as part of our Hosting Services, we will not provide you with programming support.

NOTE:

We do not give phone technical support. Our Support is provided via online chat or a support ticket in a quick, approachable and timely manner. If you have a concern about our Support team please contact admin@hostwoody.uk.

The following applies where our Domain Registration and Renewal Service is included in the Contract:

• We will make every effort to get the domain name you want registered
• If the relevant domain name registry denies your request for a domain name or later suspends or revokes any registration for that domain name, we will not be held responsible
• We will not deal with the domain name registry on your behalf or as your agent

NOTE:

It is your responsibility for ensuring that you are aware of the terms so that you can comply with them. If you appear as the registrant on the appropriate “whois” database of the top level domain name registrar, then the domain name you requested has been successfully registered.

As previously mentioned at the beginning of this document, we do own the Branding, Content and anything related to the Site like additional services such as SEO and Web Design however HostShop (the E-commerce platform) and offered Services are owned by 20i Ltd unless otherwise stated.

You retain all IP rights in your material, and you grant to us a worldwide, non-exclusive, royalty-free licence to use, store, retrieve and maintain your material on our servers and publish it on the Internet for the solely purpose of providing the Hosting Service to you.

NOTE:

You warrant that your content does not violate any third parties' intellectual property rights and that you are authorised to grant us the license. In order to carry out our responsibilities, we may make copies of your content, including backup copies.

We do not monitor your Material or any other communications you transmit through the Hosting Services, and we will and cannot be held responsible for them.

NOTE:

We do not limit or exclude our liability in any way for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any circumstance for which it would be against the law for us to exclude our liability or attempt to exclude it

HOWEVER, We will not be held liable for any of the following types of losses, regardless of whether they are each direct, indirect, or consequential in nature, and whether they are caused by our negligence or otherwise:

• Loss of revenue or income
• Loss of profits or contracts
• Loss of business
• Loss of anticipated savings, revenue, profit or income
• Loss of software, data or your Material
• Loss of goodwill
• Wasted expenditure (such as pay per click advertising costs)
• Wasted management, office time, staff or other form of resources

When you receive our Acceptance Confirmation, the part of the Contract pertaining to our Domain Registration and Renewal Service begins. It will continue until:

• We have registered the domain name you have requested and you subsequently ask us not to renew the registration of your Domain Name
• By giving you notice, we stop providing our Domain Registration and Renewal Service

When we send you our Acceptance Confirmation, the portion of the Contract pertaining to services other than our Domain Registration and Renewal Service begins. The minimum period of time that applies to the service you have purchased (the "Minimum Term") shall continue unless terminated in accordance with this clause.

NOTE:

You cannot cancel any of your Services by letter or telephone. A credit card, debit card, paperless direct debit, or other payment method registered against your account will be charged in advance each month for the monthly price of Services we provide under ongoing contracts.

In case you terminate the Services, your data will be deleted right away and permanently deleted from our system including any information we hold or host in relation to the Services provided.

NOTE:

As a result, before you cancel your Services, you should make copies of the relevant data.

Additional terms and conditions may apply for ad-hoc offers, in that case we will advise you of them at the relevant point.

Written communications might be required by applicable law so when using our website you accept that communication with us will be mainly electronic. Hence we will contact you by email or provide you with notifications on our website.

For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.

NOTE:

Third party rights and transfer of rights and obligations:

• Neither you nor we intend that any term of the Contract will be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person that is not a party to it
• The Contract is binding on you and us and on our respective successors and assigns
• You may not transfer, assign, charge or otherwise dispose of the Contract, or any of your rights or obligations arising under it, without our prior written consent
• We may transfer, assign, charge, sub-contract or otherwise dispose of the Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract

Streamline Tasks Ltd and 20i Ltd shall be excused from all liability for failure or delay in performance of any obligation under the present agreement by the reason of any event beyond its reasonable control including but not limited to:

• Fire, flood, earthquake and all other natural disasters
• Blackout and power supply accident
• Explosion, act of war, terrorist attack, civil unrest
• Pandemic or other form of biological major incident
• Major accident, strike or other labour disturbance
• Newly enacted laws or embargoes
• Large-scale DDoS attacks, misuse, alteration or interference by you or any third party of our servers or systems includingvirus or other form of sophisticated hacking attacks

NOTE:

Our performance under the Contract will be deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

It is not a waiver of our rights or remedies to insist on strict compliance with any of your obligations under the Contract or these terms and conditions, or to exercise any of our rights or remedies to which we are entitled under the Contract, at any time during the Contract. You must still adhere to those obligations.

NOTE:

We must explicitly state in writing that any waiver of any of these terms and conditions is a waiver before it can take effect.

Assuming any of these terms, agreements or any arrangements herewith considered are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, agreement, or arrangement will to that extent be severed from the remaining terms, conditions, agreements and arrangements herewith considered will continue to be valid to the fullest extent permitted by the law.

These agreements and any report explicitly alluded to in them address the whole arrangement between us both comparable to the topic of any Agreement and supplant any earlier arrangement, understanding or course of action between us, whether oral or in writing.

neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.

Neither of us will have any remedy in regard of any false assertion made by the other, whether orally or recorded as a hard copy, preceding the date of any Agreement (except if such false proclamation was made deceitfully) and the other party's just cure will be for break of agreement as given in these agreements.

We have the right to revise and amend these terms and conditions from time to time.

You will be subject to the policies and terms and conditions in force at the time that you order services from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you).

In writing, unless we sign, or it is signed on our behalf, no variation of these terms and conditions shall be valid.