Terms and Conditions

1. About us

Hostwoody is a brand of Sky Web, a business based in Rajasthan, India ("we", "us", "our"). You can contact us at hello@hostwoody.uk. Hostwoody was previously operated by Sky Web Ltd, a company registered in England and Wales (company number 16088260), which was closed in 2026; Sky Web now provides all Hostwoody services.

Hostwoody is a value-added reseller of web hosting services. We buy hosting infrastructure at wholesale from our partner 20i Ltd, a UK hosting provider, and resell it to our customers. The ordering platform and underlying hosting services are provided by 20i Ltd; our brand, content and customer relationship are our own.

2. Ordering our services

By placing an order you confirm that you are at least 18 years old, legally able to enter into binding contracts and, if ordering for a business, authorised to bind that business.

You must create an account and provide complete, accurate information. We may suspend access to your account and services if we reasonably believe the information you provided is inaccurate. Keep your username and password secret and tell us immediately if you think someone else knows them.

Before you submit an order you will see a summary of the services and the price, with the opportunity to correct any errors. You will need to register a credit or debit card; paperless direct debit may be available for later payments. Order confirmations are sent to your account email address and copies of invoices are kept in your account.

By ordering, you agree that we may email you service information, including changes to services, billing, planned maintenance, renewal reminders and account access information. Email is our primary way of communicating with you.

3. How the contract is formed

After you place an order, we will email you to accept it and, where relevant, confirm that your service has been activated ("Acceptance Confirmation"). The contract between us is formed when we send the Acceptance Confirmation and covers only the services confirmed in it.

4. Your cancellation rights

If you are a consumer in the UK or European Union, local consumer law, such as the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, may give you 14 days from the day after you receive the Acceptance Confirmation to cancel. Because hosting services start immediately at your request, you acknowledge that you may lose this statutory right to cancel once the service has been fully provided, and that you may be charged for any service provided before you cancel.

This does not affect our separate, more generous money-back guarantee below, or your other statutory rights.

5. 30-day money-back guarantee

You may cancel a hosting service within 30 days of the day after you receive the Acceptance Confirmation and receive a full refund of the price paid for that hosting service. Refunds are made to the card or account used for payment. The guarantee is limited to one per customer.

To cancel under the guarantee, contact us by support ticket or email at support@hostwoody.uk before the 30-day period ends. We will reply to confirm your request, and you must re-confirm by replying; otherwise the service will continue. This protects you against accidental deletion of data.

The following are not eligible for refund under the money-back guarantee:

• Domain name registrations, renewals and transfers
• Premium (paid) SSL certificates
• Virtual nameservers and other add-on products
• Virtual private servers (VPS) and associated products
• Managed cloud hosting

6. Prices and payment

Prices are shown on our website or in a custom quote and exclude VAT, which is added where applicable. The total cost is shown before you submit your order.

We may change prices. We will tell you at least 14 days before a price increase takes effect; if you do not cancel before then, the new price will apply from your next billing date.

Payment is due immediately and is only treated as received once funds have cleared. If your chosen payment method fails, you authorise us to take payment from another card or direct debit registered to your account. We may suspend services for unpaid invoices and may refer unpaid debts to a debt recovery agent, in which case reasonable recovery costs may be added.

Services on ongoing contracts are charged in advance for each billing period (monthly, yearly or every two years, depending on the term you choose). We do not refund part of a billing period when you cancel, except under the money-back guarantee.

7. Quality of service

We will provide our services with reasonable care and skill. We will not be liable for a breach of this commitment unless you tell us about it in writing and give us a reasonable opportunity to investigate and put it right, and the problem was not caused by your failure to follow our instructions, by changes you made without our consent, or by misuse.

8. Hosting services

You are responsible for arranging your own internet access to use our services, and for making sure that anyone who uses the services through your account follows these terms and our Acceptable Use Policy.

We use reasonable efforts to minimise downtime but cannot guarantee that access to our servers will be uninterrupted or error-free. Specific service levels apply only where we publish them, such as our VPS Service Level Agreement.

Hosting plans are subject to fair usage limits set out in our Acceptable Use Policy, including limits on processing capacity, database size and bandwidth for file-distribution sites. Mailboxes that have not been accessed for 100 consecutive days may be deleted automatically.

You have no ownership rights in any IP address allocated to you. IP addresses cannot be transferred and may be changed if necessary.

9. Backups

Our plans include automated backups, and add-ons such as Timeline Backup Pro extend them. However, you remain responsible for keeping your own up-to-date copies of all data you upload. We do not guarantee that backups will be complete or available, and we are not responsible for loss or alteration of your data caused by you or third parties.

10. Support

Our support team will work to resolve problems with the services you receive. Support is provided through live chat and support tickets; we do not provide telephone technical support. Our servers support many programming languages, but we do not provide programming or development support. If you have concerns about our support, contact admin@hostwoody.uk.

11. Domain names

Where you order domain registration or renewal, we will use reasonable efforts to register the domain you request, but we are not responsible if a registry refuses, suspends or revokes a registration. We do not act as your agent in dealings with registries.

Domain registrations are subject to the relevant registry’s terms, which you are responsible for reading and following — see our Domain Name Terms. A domain is only registered once you appear as the registrant in the relevant WHOIS database. Domains are set to renew automatically unless you switch off auto-renewal; renewals are charged to your registered payment method and cannot be refunded.

You confirm that you have the right to use any domain name and any trade mark within it. We may require you to choose a different name, or suspend the domain service, if we reasonably believe a name is registered in bad faith or breaches the law or these terms.

12. Intellectual property

You keep all intellectual property rights in the material you host with us. You grant us a worldwide, non-exclusive, royalty-free licence to store, copy (including for backups) and publish your material solely to provide the services. You confirm that your material does not infringe anyone else’s rights.

We own the Hostwoody brand, website content and our own materials. The ordering platform and hosting software are owned by 20i Ltd or its licensors.

13. Our liability

We do not monitor, and are not responsible for, material you host or transmit using our services.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law.

Subject to that, we are not liable for loss of revenue or income, loss of profits or contracts, loss of business, loss of anticipated savings, loss of software, data or your material, loss of goodwill, wasted expenditure (such as advertising costs) or wasted management or staff time, whether direct or indirect.

Our total liability to you in connection with the services is limited to the amount you paid us for the relevant services in the 12 months before the event giving rise to the claim. We recommend that business customers consider business interruption insurance.

14. Duration and cancellation

Domain services start when we send the Acceptance Confirmation and continue until you ask us not to renew the domain, or we end the service because the domain is unavailable, you breach these terms or registration is otherwise prevented.

Other services start when we send the Acceptance Confirmation and continue for the billing term you chose, then renew automatically for the same term until cancelled. You can cancel by support ticket or live chat; cancellations cannot be made by post or telephone.

We may end a service by giving you at least 30 days’ notice by email, and will refund any prepaid amount for the unused period. We may suspend or end services immediately, or on 7 days’ notice, if you seriously breach these terms or our Acceptable Use Policy.

15. What happens to your data when you cancel

When a service is cancelled or ends, the data held for that service is permanently deleted. Please download copies of anything you need before cancelling.

16. Events outside our control

We and our infrastructure providers, including 20i Ltd, are not liable for failure or delay caused by events beyond reasonable control, including fire, flood and other natural disasters, power failures, war, terrorism or civil unrest, pandemics, strikes, changes in law, and large-scale denial-of-service or other malicious attacks. Our obligations are suspended while such an event continues, and we will use reasonable efforts to resume normal service.

17. Other important terms

• We communicate with you mainly by email and notices on our website, and you agree these satisfy any legal requirement for communications in writing.
• You may not transfer your rights or obligations under these terms without our written consent. We may transfer ours, including to a successor business.
• Nobody other than you and us has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999.
• If we do not enforce a right immediately, we have not waived it. A waiver is only effective if made in writing.
• If a court finds any part of these terms invalid, the rest remains in force.
• These terms, together with the documents referred to in them, are the entire agreement between us.

18. Changes to these terms

We may update these terms from time to time. The terms in force when you place an order apply to that order, unless a change is required by law, in which case it may also apply to existing orders. We will notify you of significant changes.

19. Governing law

These terms are governed by the laws of India, and the courts of Rajasthan, India have jurisdiction. If you are a consumer, this does not remove any mandatory protections given to you by the law of the country where you live, and you may be able to bring proceedings in your local courts.